Kraków
Working hours: 9 AM - 5 PM
Start: 1st of December, 2025
About the Role:
You will be responsible for reviewing the intent and accuracy of user-submitted content to ensure the quality of map data. This includes evaluating reviews, photos, and location updates. Using internal policies and systems, you will assess the provided evidence and, based on critical thinking, decide whether to approve or reject the content.
What Will You Do:
- Handle and resolve customer complaints, identifying and escalating priority issues when necessary
- Review content according to established processes and make informed moderation decisions
- Provide constructive feedback to improve the product, processes, and policies where applicableRequiremnts:
Requirements:
- Proficiency of Spanish at min. B2/C1 level and English at C1 level,
- Experience working in a BPO environment,
- Attention to detail,
- Good analytical & coordination skills are essential,
- Ability to perform in adverse situations,
- Flexible to adapt to any changes in the organization / process,
- Quick learner and tech-savvy in understanding new systems and tools,
- Ability to work in a multicultural environment
What we offer:
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities.
- For more information about us, visit Cognizant Poland.
About our Candidate Privacy Statement:https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
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